Customer Success Manager
We’re growing at a fast pace, and are hiring Customer Success managers to work with Founders/Head of eCommerce /Head of Supply chain at prominent online and retail brands in India to make them successful.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing excellent customer service experience and help customers achieve their desired goals.
Key Traits: data-driven, first principle thinker, highly driven
- Own overall relationship with assigned clients
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
- Solution selling
- Bachelor’s degree or equivalent experience
- Experience in a client-facing role
- Strong written and verbal communication skills
- Detail-oriented and analytical
- Demonstrated ability to increase customer satisfaction